Terms and Conditions

Our contact details:

Designer Concepts Ltd
Unit 8, Hayfield Lane Business Park
Field Lane
Robin Hood Airport
Doncaster
DN9 3FL

Tel: 0845 8734055

Call Centre Opening Times:

  • Monday to Thursday: 8.30am - 5.30 pm
  • Friday: 8.00am - 5.00 pm
Accounts Team
Tel: 0845 873 4055
Email: accounts@designerbathroomconcepts.com (or go to "Contact Us")
Customer Care
Tel: 0845 873 4055
Email: customercare@designerbathroomconcepts.com


Designer Concepts Ltd - Registered No.8309208 (VAT Registered No.154631223)


TERMS & CONDITIONS INDEX


1. Making a Purchase

The following terms and conditions apply to all transactions on Designer Bathroom Concepts. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

Designer Bathroom Concepts is a mail order company only. We do not allow collections or returns in person to our warehouse.

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Designer Bathroom Concepts reserves the right, at any time, to modify, alter, or update these terms of use.

Order Acceptance and Processing All orders are accepted when your credit / charge / debit card is processed. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Designer Bathroom Concepts reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

We do not store credit card details nor do we share customer details with any 3rd parties.

2. Description of Goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process.

Please note that certain products such as bathroom furniture may need some alteration to suit specific requirements, such as pipe work, space constraints and designs. Any such alterations are carried out at the customers own risk, and as such the product guarantees may be rendered invalid.

Errors & Other Emissions

Our website is continually updated to ensure product information is accurate and up-to-date, but with on-going updates and changes made by manufacturers, product specifications may change before they are updated on Designer Bathroom Concepts’ website. We therefore advise customers to contact us should they have any specific requirements or questions regarding a product so we can ensure the item meets the specifications the customer requires. Designer Bathroom Concepts cannot be liable for any products that are delivered during product specification updates/upgrades whereby the customer receives goods that have been modified before the website has been updated. No compensation or additional discounts will be provided for products that are delivered with slight modifications.

Please note that certain products such as bathroom furniture may need some alteration to suit specific requirements, such as pipe work, space constraints and designs. Any such alterations are carried out at the customers own risk, and as such the product guarantees may be rendered invalid.


3. Special Orders

Special orders are handmade to customers own specification and therefore cannot be cancelled. Please bear in mind that as these products are bespoke delivery times may vary.

All special order items fall under the below categories and specific Brands whereby finishes, colours and size are required to be selected:

i) Bespoke Bathroom Furniture
ii) Bespoke Glass for Showering
iii) Shower Trays
iv) Tiles
v) Any products over 7 working days delivery
vi) Bespoke Radiators & Towel Rails

4. Payment and Price & Discounts / Vouchers

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

Any special sale offers and discount codes are for selected product lines only and minimum order values of £200. If you have any concern over a supplied code or special sale offer please contact our sales team prior to ordering as additional discounts can not be applied once a payment has been processed. Please also note that discount codes are not applicable if also choose to finance your products.

Online price errors. If we discover an error in the price of goods ordered or requestsed with or without a discount code, we will inform you as soon as possible (this may be a conversation in via phone or email) and provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods, you will receive a full refund.

The Porcelanosa £250 voucher scheme expires on July 31st 2015 at midnight, vouchers or requests presented after this date will not be accepted.

We accept:



In the event that there is a pricing error on the website or in our printed catalogues then Designer Bathroom Concepts will not be bound to honour any orders made at that price. PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.

Trade pricing.
In some cases for presentation purposes, prices may be rounded to the nearest pound – however all prices will be fully detailed (including pence) in your shopping basket and in the checkout process. Prices are presented to show your trade discount excluding VAT. Please note your order will be billed inclusive of VAT. VAT will be taken up front and is the trade account holder’s responsibility to claim back.

5. Delivery Information

We aim to deliver most products within 5 working days if possible; however some made to order items may take longer and all product delivery/lead times are specified on each individual product page. Please note however that all delivery dates set out in the Dispatch Confirmation are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. All orders must be delivered within 28 days except lead times for bespoke made items which are clearly identified on each bespoke product page.

If you have any questions regarding your delivery please telephone customer care on 0845 873 4055.

Please note that if there are any items on your order that are currently out of stock then the complete order will be delivered when these items are available. However, if you would like the items in stock to be delivered immediately then please contact a member of our sales team on 0845 873 4055 and they will be happy to arrange this for you.

If your order consists of a number of items, multiple deliveries may be required to complete the order dependant on which of our warehouses the items ordered are stocked. You will be contacted by one of our professional customer service advisors to discuss full delivery details if this is the case.

If you live in one of the following post code areas you CAN place an orderonline with Designer Bathroom Concepts but you will be contacted by phone within 48 hours of placing an order online to arrange delivery. This is due to the proximity of the location:

  • HS1 - HS9
  • IV12 - IV14, IV35, IV40 - IV48, IV49, IV51, IV52, IV55 - IV56
  • KW4, KW13, KW15 - KW17
  • PA20 - PA49
  • PA60 - PA78
  • PH42 - PH44
  • ZE (all)

If you live in one of the following post code areas you cannot place an order through the Designer Bathroom Concepts website. However, you CAN order by ringing our call centre on 0845 873 4055.

  • BT (all)
  • IM (all)
  • GY (all)
  • JE (all)

Designer Bathroom Concepts strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, a Designer Bathroom Concepts sales advisor will email or telephone you to advise you of the expected delivery date.

If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser and would be charged prior to redelivery of the goods.

Or, if an order cannot be successfully completed due to the purchaser address details being incorrect, incomplete or the delivery teams unable to locate the address and or property then a redelivery charge may be applicable. This cost would then be borne by the purchaser and would be charged prior to redelivery of the goods. In any of the above instances a refund is not warranted.

If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post-delivery changes take time and can be an inconvenience to you.

Please note that all deliveries (unless specified on the product page) will be delivered by a one man delivery service, so please ensure that assistance is available at the delivery address if required. For palletised deliveries (larger goods such as baths, shower enclosures, furniture etc.), the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible. For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated above, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside. For further information on your delivery please contact our customer services team on 0845 873 4055.

If your item is not in stock we will back order for you, or give you the option to cancel your order if you would rather not wait. Please ensure that all goods are checked by yourself and we ask that any problems are reported to our customer care team on 0845 873 4055 within 72 hours of delivery.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

Delivery charges can be found under "Delivery Information" on our home page. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries and/or any costs incurred.

6. Cancellations and Returns

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post or email, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 0845 873 4055.

All non-faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are correctly re-wrapped, and where practical in their original packaging. Please note that administration and collection charges will be implemented for all non-faulty returns and that this must be paid prior to any collection being processed and shall be a maximum of the charge payable by us to the courier. Designer Bathroom Concepts will refund your money on orders within 7 days of the goods arriving at one of our warehouses less any delivery cost as detailed previously . Returns outside 28 days will not be accepted. Any returns notified after 7 days but within 28 days may be subject to an additional 25% restocking charge. All Hudson Reed / Ultra Finishing products do carry the 25% restocking fee; other manufacturers may vary so please do contact us to discuss. On cancellation for any reason, goods CANNOT be returned by yourself; this is to ensure that all goods are safely and correctly returned to avoid damages and ensure that all collections/returns are insured.

Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer's responsibility to check the Products for damage with the delivery driver and to notify us of any damages within a reasonable period. We will not accept claims for Products damaged in transit that were signed for as being in good condition. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we must ask that you allow us to nominate the carrier.

In instances where product is installed prior to notification of damages this will automatically void any right to request a replacement, refund or exchange.

Click here to contact us to start the returns process.

With credit card orders no returns are allowed after the 14 day cooling off period.

You will not have any right to cancel a Contract for the supply of any Products:

i) that have been custom made to suit your specifications;

ii) which by reason of their nature cannot be returned

If you have any questions regarding cancellations, damages or returns then please call our customer care team on 0845 873 4055 alternatively email customercare@designerbathroomconcepts.com.

7. Other

You will own the goods once we have received your payment in full of all sums due in respect of the Products, including delivery charges. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

8. 3D & Bespoke Quotations

Any line drawings and 3D plans are created purely as a representation of a room layout to give an indication on the layout of the products, room dimensions, overall visual affect and use of space within the room. Any colours or patterns are as close to product representation as possible, yet at times our expert designers may not be able to configure complex products, colours and finished to an exact representation. To view how the products will physically look is provided within your Bespoke Quotation and this is what should be used when forming any decisions on products selected for your bathroom. Any dimensions and room sizes supplied either by yourself, a third party and by us from drawings will be down to interpretation of calculations for room sizes. It would be down to yourself or your contractor to check all measurements prior to fitting.



9. Guarantees

All our products are covered by a minimum 12 month guarantee unless specified otherwise in the item description. Terms and Conditions do not affect your statutory rights.

10. Privacy Policy

Designer Bathroom Concepts do not store credit card details nor disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Wish List’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes For the full company privacy policy, please see the Privacy Policy section.

11. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Designer Bathroom Concepts (Designer Concepts Limited). All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Designer Bathroom concepts or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

About:

Access to, use of and shopping at www.designerbathroomconcepts.com, and any other sub domains is provided by Designer Bathroom Concepts on the terms and conditions as stated on this page.

By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at designerbathroomconcepts.com.

Addition to Copyright

Designer Bathroom Concepts make every effort to provide unique and useful information and updates to its customers regarding Industry & Product News, Company News and Latest Products and other sources on the Designer Bathroom Concepts websites and other websites administered and owned by Designer Bathroom Concepts.

Newsletter

When subscribing to designerbathroomconcepts.com you will automatically be entered into a prize draw. By subscribing you are agreeing to the terms and conditions set within that particular prize draw.

The Prize Draw is open to residents of the UK aged 16 or over, except for employees of Designer Bathroom Concepts and their family. If you are under 18, you must obtain consent from your parent/guardian. By signing up you confirm that you have consent from that respective parent/guardian.

By subscribing to our mailing list you agree that your details including your email address may be used to keep you informed about Designer Bathroom Concepts promotions, products, new brands and company news and that from other companies in the group. Designer Bathroom Concepts complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online Privacy Policy.

All entries received by 11.59pm, GMT, 31/03/15 will be included in the January – March 2015 prize draw. You will only be entered into one prize draw. The winner of each prize draw will be drawn at random and notified by email by no later than 2 weeks after the draw date. Designer Bathroom Concepts decision will be final and no correspondence will be entered into. There will only be one winner for each prize draw at any given time. By entering the competition you consent to use of personal data for promotional purposes and in any medium (including, but not limited to, Designer Bathroom Concepts website, Twitter, and Designer Bathroom Concepts Facebook page and any press releases deemed necessary by the company) including announcing the identity of the winner.

There is 1 prize for each prize draw of a Designer Bathroom Concepts voucher worth £250 to be spent at designerbathroomconcepts.com.

If the prize is not claimed within 2 weeks of the winner being notified, Designer Bathroom Concepts reserves the right to award the Prize to an alternative winner.

The prize allocated is non-transferable, non-refundable and non-negotiable.

Designer Bathroom Concepts reserves the right to at any point and without notification (i) cancel this promotion, (ii) cancel or refuse any individual's entry and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants).

Promoter: Designer Bathroom Concepts, (Designer Concepts Ltd). Company Reg. (England) 8309208. VAT Reg: GB154631223 (Designer Concepts Ltd). Registered office: Designer Concepts Ltd, Unit 8 Hayfield Lane Business Park, Doncaster, DN9 3FL



All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of Designer Bathroom Concepts. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use designerbathroomconcepts.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from designerbathroomconcepts.com except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by Designer Bathroom Concepts. For Product Descriptions terms, please see 'Description of Goods'

12. Disclaimer and Limitations on DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) Liability

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) AND RELATED SERVICES, WHICH ARE PROVIDED BY DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD), ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST DESIGNER BATHROOM CONCEPTS (DESIGNER BATHROOM LTD), BUT ONLY AGAINST THE PERSON GIVING THEM.

DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL DESIGNER BATHROOM CONCEPTS STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. DESIGNER BATHROOM CONCEPTS (DESIGNER BATHROOM LTD) ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.

DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) RESERVES THE RIGHT TO AMEND THE TERMS OR TERMINATE THE TRADE ACCOUNT SCHEME AT ANY TIME. ANY SUCH CHANGES WILL BE DOCUMENTED ON THIS WEBSITE.

THE QUANTITY OF STOCK SHOWN ON THE WEBSITE FOR EACH ITEM IS AUTOMATICALLY UPDATED EVERY 10 MINUTES, BUT SHOULD BE USED AS A GUIDE ONLY, AND IT DOES NOT GUARANTEE THAT STOCK CAN BE ALLOCATED TO AN ORDER. WHILST DESIGNER BATHROOM CONCEPTS WILL MAKE EVERY EFFORT TO ENSURE THE QUANTITY SHOWN IS ACCURATE, WE CANNOT BE HELD LIABLE FOR ANY ERRORS THAT MAY OCCUR FROM TIME TO TIME WITH REGARD TO STOCK AVAILABILITY. CUSTOMERS WILL BE ADVISED OF ANY SHORTAGES BY OUR CALL CENTRE.

 

The companies registered address is: Unit 8, Hayfield Lane Business Park, Field Lane, Robin Hood Airport, Doncaster, DN9 3FL