In these uncertain times we are adapting and taking strong measures to ensure that there is minimal disruption and that our customers and colleagues are safe. This includes some of our colleagues that are still working from home to practise the safest working environment for our entire team and everyone following the “stay safe“ guidelines to protect our colleagues and customers. We have almost doubled our workforce since March 2020 and are continuing to grow at a rapid rate to provide the highest possible levels of service at this difficult time.

Unfortunately due to some of the government measures taken, some of our warehouses and key suppliers are on reduced staffing which is affecting supply of some of our products causing longer lead times than normal. Any products affected will have a message below the Stock Indicator on that product's web page.

We encourage you to secure your product now at current pricing before the usual industry-wide price increases occur in January 2021, whilst stocks last. We will endeavour to deliver your product on the date you select automatically and free of charge for all order values with our “electronic booking system” as soon as you have purchased your products. We offer the fastest delivery in the UK of all the brands we represent!

Due to our transparency we are still receiving an unprecedented amount of orders which we greatly value. We ask potential buyers to be vigilant when reviewing competitor websites as we are all in the same position with the same brands/suppliers. If we are unable to provide you with a guaranteed delivery date then neither are they, however what we can assure you is we will deliver your order faster than any competitor in the market, as all our orders are dispatched on a Free Next Day delivery as opposed to 7-15 working days which is now the industry standard with our competitors.

Unlike many of our competitors with have not furloughed a single member of our hard working, dedicated and loyal team whom have worked under extreme pressures at times during the course of this pandemic, which has hit many industry sectors hard but positively with sharp increase in revenue and volume, especially the “home improvement” sector and logistics. We are receiving extraordinary volumes of business which is reflective in the dramatic increase in volume of communication with our company which is affecting call and chat facility queuing times, which are currently longer than normal across all/most business sectors and we are no different. These include banks, major supermarkets, major retailers both high street and online to name but a few and we ask our extremely valued customers for forbearance at this critical time of the year as we enter 2021 more positive and structured as a business than we ever have been and forecast further substantial growth for our company and industry sector in 2021. We must note that unlike the majority of our leading online competitors whom have closed their phone lines and chat facility and only accepting formal communication by email, please be assured our team are working around the clock to provide the highest levels of service and although average call waiting times are higher than ever we have invested heavily in our team and infrastructure to ensure all communication channels open to our valuable customers.

We entrust as our business core values of integrity, empathy and honesty that we will secure your much valued business because of our transparency and "buyer ethical values" throughout this pandemic as we are proving to be the fastest and most effective company for your bathroom, tiles and heating during this pandemic.

We wish all our customers, families and loved ones as enjoyable a Christmas as possibly can be had at this very difficult time, our entire teams thoughts are with the entire country as we enter the New Year and thank you immensely for your greatly valued business!

Thank you for your patience and support throughout these extraordinary times. From all of us at LuxPad Group we want yourself and loved ones to stay safe and positive, as a country we will come through this stronger and more united than ever.