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Terms and Conditions

Our contact details:

Designer Concepts Ltd
Unit 8, Hayfield Lane Business Park
Field Lane
Robin Hood Airport
Doncaster
DN9 3FL

Tel: 0845 8734055

Call Centre Opening Times:

  • Monday to Friday: 8.30am - 5.30 pm
Accounts Team
Tel: 0845 873 4055
Email: accounts@designerbathroomconcepts.com (or go to "Contact Us")
Customer Care
Tel: 0845 873 4055
Email: customercare@designerbathroomconcepts.com

Designer Concepts Ltd - Registered No.8309208



Terms and Conditions



1. Definitions

‘We’ means Designer Concepts Ltd, Unit 8, Hayfield Lane Business Park, Field Lane, Robin Hood Airport, Doncaster, South Yorkshire, DN9 3FL, trading as Designer Bathroom Concepts.

‘You’ means the customer seeking to purchase the Goods.

‘Goods’ means the products or services which we shall supply to you in accordance with these conditions.

2. Description of Goods

All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from either our award winning team or from qualified sources prior to ordering products and any work to be carried out.

The Designer Bathroom Concepts team work hard to ensure that prices and technical specification information is accurate at the time of purchase. However we are entitled to make changes to the price to take into account any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. In this unlikely event, we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display cached pages from our website. These are pages that are stored in your own computer's memory from previous visits - it is important you refresh your browser when viewing any pages on our web site to see the current prices and goods available. Any price changes will be advised and agreed prior to us accepting your order.

3. Pricing, Offers and Discounts

The customer care team at Designer Bathroom Concepts is always working hard to ensure that all pricing is accurate at the time of purchase. However we are entitled to make adjustments to the price of a product to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to us accepting your order and dispatching goods. If you choose to cancel and have already paid for the goods, you will receive a full refund.

We ask that all goods be paid for on completion of your order and that all funds are cleared prior to delivery.

Any special sale offers and discount codes are for selected product lines only and minimum order values of £200. If you have any concern over a supplied code or special sale offer please contact our sales team prior to ordering as additional discounts cannot be applied once a payment has been processed.

Discount codes cannot be used if you choose to use one of our Pay4Later 0% Finance Options on checkout of your order.

Our price match promise can only be approved prior to the order being processed and product delivered.

4. Delivery

We aim to deliver most products within 1-2 working days. This excludes Special Order Products which can take upto approximately 4 weeks but product delivery/lead times are specified on each individual product page - 80% of our products are on a Next Day delivery service. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control.

Please note that if there are any items on your order that are currently out of stock then we will contact you to discuss delivery. If an item is not in stock we will back order it for you or give you the option to cancel your order if you would rather not wait. If your order consists of a number of items multiple deliveries may be required to complete the order dependant on which of our warehouses the items ordered are stocked. You will be contacted by one of our professional customer service advisors to discuss full delivery details if this is the case.

Designer Bathroom Concepts strongly advises you not to book any installers or engage in any preparatory work until you are in full receipt of your goods and they have been checked. We will not be liable for any plumber, fitter or other labour costs, consequential loss or compensation in any way.

If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed or the delivery details supplied by the purchaser being incorrect, then a redelivery charge may be applicable.

If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post-delivery changes take time and can be an inconvenience to you.

Please note that all deliveries (unless specified on the product page) will be delivered by a one man delivery service, so please ensure that assistance is available at the delivery address if required. For palletised deliveries (larger goods such as baths, shower enclosures, furniture etc.), the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible. For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated above, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.

Please ensure that all goods are checked by yourself and report any problems to our customer care team within 72 hours of delivery. As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order.

More information on deliveries can be found on our Delivery page.

5. Cancellations and Returns

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post or email, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 0845 873 4055.

All non-faulty goods must be available for us to collect within 7 working days starting from the day after receipt of the goods, and we ask that all goods are correctly re-wrapped and where practical in their original packaging. We will refund your money on orders within 7 days of the goods arriving at one of our warehouses. Returns outside 28 days will not be accepted.

On cancellation for any reason, goods CANNOT be returned in person by yourself; this is to ensure that all goods are safely and correctly returned to avoid damages and ensure that all collections/returns are insured.

It is the customer's responsibility to check the products for damage and to notify us of any damages within 72 hours.

In instances where product is installed prior to notification of damages this will automatically void any right to request a replacement, refund or exchange.

No returns are allowed with credit card orders after the 14 day cooling off period.

You will not have any right to cancel a Contract for the supply of any Products:

  • i) that have been custom made to suit your specifications;
  • ii) which by reason of their nature cannot be returned

If you have any questions regarding cancellations, damages or returns then please call our customer care team on 0845 873 4055 or alternatively email customercare@designerbathroomconcepts.com.

6. Special Order Products

A product is classed as a Special Order product when they are made to a customer’s own specification. This includes but is not limited to:

  • Made to Measure Shower Trays (e.g. Fiora)
  • Bespoke Bathroom Furniture (e.g. Fiora)
  • Bespoke Showering Glass
  • Bespoke Radiators and Towel Rails
  • All products with an expected delivery time of over 7 working days

A Special Order Product cannot be cancelled once ordered. Delivery times for Special Order Products are estimates and may vary.

7. Guarantees

All our products are covered by a minimum 12 month guarantee unless specified otherwise in the item description. Terms and Conditions do not affect your statutory rights.

8. Privacy Policy and Security

Designer Bathroom Concepts do not store credit card details nor disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Wish List’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  • a. Take and fulfil customer orders
  • b. Administer and enhance the site and service
  • c. Only disclose information to third-parties for goods delivery purposes. For the full company privacy policy, please see the Privacy Policy section.

9. Copyright

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Designer Bathroom Concepts (Designer Concepts Limited). All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Designer Bathroom concepts or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

10. Disclaimer and Limitations on DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) Liability

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.

DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL DESIGNER BATHROOM CONCEPTS STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. DESIGNER BATHROOM CONCEPTS (DESIGNER BATHROOM LTD) ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE. WHEN DESIGNER CONCEPTS LTD ARE WORKING ON A PROJECT ALL FINAL MEASUREMENTS,PRODUCT DIMENSIONS & TILE QUANTITIES SHOULD BE SIGNED OFF AND CHECKED BY YOUR INSTALLER/ARCHITECT/PLUMBER OR BUILDER.DESIGNER CONCEPTS LTD WORK ON AN ESTIMATE ONLY BASIS FOR YOUR PROJECTS AND ROOMS BASED ON INFORMATION SUPPLIED BY MANUFACTURER AND CLIENT.

DESIGNER BATHROOM CONCEPTS (DESIGNER CONCEPTS LTD) RESERVES THE RIGHT TO AMEND THE TERMS OR TERMINATE THE TRADE ACCOUNT SCHEME AT ANY TIME. ANY SUCH CHANGES WILL BE DOCUMENTED ON THIS WEBSITE.

THE QUANTITY OF STOCK SHOWN ON THE WEBSITE FOR EACH ITEM IS AUTOMATICALLY UPDATED EVERY 10 MINUTES, BUT SHOULD BE USED AS A GUIDE ONLY, AND IT DOES NOT GUARANTEE THAT STOCK CAN BE ALLOCATED TO AN ORDER. WHILST DESIGNER BATHROOM CONCEPTS WILL MAKE EVERY EFFORT TO ENSURE THE QUANTITY SHOWN IS ACCURATE, WE CANNOT BE HELD LIABLE FOR ANY ERRORS THAT MAY OCCUR FROM TIME TO TIME WITH REGARD TO STOCK AVAILABILITY. CUSTOMERS WILL BE ADVISED OF ANY SHORTAGES BY OUR CALL CENTRE.




Designer Concepts Ltd registered address is: Unit 8, Hayfield Lane Business Park, Field Lane, Robin Hood Airport, Doncaster, DN9 3FL

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